FAQS / ORDERING AND VIEWING OUR FIREPLACES

How do I order one of your Fireplaces?

Having chosen the marble or stone fireplace you want, often after discussion with us, you simply phone or email us. You cannot order one of our fireplaces online – this is a deliberate policy. We believe it is our responsibility to ensure that the products you choose will function in the way that you intend them to, adding value and beauty to your home – this is best achieved by careful discussion

See our article "Choosing a Fireplace"

When do I pay?

For bespoke pieces we ask for a small deposit at time of ordering. For standard products we ask that you pay prior to delivery– typically this is by credit card over the phone. We can accept cheque on delivery by prior arrangement

How quickly will you fulfil my fireplace order?

We carry around 200 marble and stone fireplaces in stock. This enables us to meet orders for standard models within 2 or 3 days. For bespoke sizes and/or designs the process takes around 12 weeks from order to delivery

Can I change my mind?

With the exception of unusual bespoke commissions you can change your mind at any time and obtain a full refund – provided the products are returned to us in perfect condition. For unusual bespoke items you would forfeit the deposit if you changed your mind

If you were to change your mind we cannot be responsible in any way for consequential costs that you may incur

Obviously you cannot change your mind if the product has been installed

Do you have a showroom?

Yes – two. One located in The Old Cinema, 160 Chiswick High Rd, London W4 with 5 models on display and the other located in Hampshire with around 20 models on display (full details in our Contact section)

Do you have a brochure?

Yes – order one via the Contact section. See also Guarantee Page