How do I order?
Having chosen the marble or stone fireplace you want, often after discussion with us, you simply phone or email. You cannot order online – this is a deliberate policy. We believe it is our responsibility to ensure that the products you choose will function in the way that you intend them to, adding value & beauty to your home – this is best achieved by careful discussion

When do I pay?
For bespoke pieces we ask for a small deposit at time of ordering. For standard products we ask that you pay prior to delivery– typically this is by credit card over the phone

How quickly will you fulfil my order?
We carry around 200 marble and stone fireplaces in stock. This enables us to meet orders for standard models within 2 or 3 days. For bespoke sizes and/or designs the process takes around 12 weeks from order to delivery

Can I change my mind?
With the exception of unusual bespoke commissions you can change your mind at any time and obtain a full refund – provided the products are returned to us in perfect condition. For unusual bespoke items you would forfeit the deposit if you changed your mind

Do you have a showroom?
Yes – two. One located in The Old Cinema, 160 Chiswick High Rd, London W4 with 5 models on display and the other located in Hampshire with around 20 models on display (full details in our Contact section)

Do you have a brochure?
Yes – order one via the Contact section. See also Guarantee Section below

Is there a cost for delivery?
Yes – deliveries in the UK are from £70+vat. Outside UK is by specific quotation

Do you deliver yourself or via a third party?
Throughout the south of England we deliver using our own vehicles and staff . We deliver the products unpacked ready for inspection and carry them into your home. Elsewhere we use respected third party carriers who will deliver to your home in a sealed crate. They are not insured to unpack or carry into your home

Can I specify a date and time for delivery?
Both ourselves and the carriers can deliver on agreed dates. With the carriers we can narrow down to half days and with ourselves we’re able to offer very accurate time windows

What happens if the products are damaged in transit?
For deliveries by carrier we insist you sign for the delivery unchecked. Thereafter if you discover damage we will rectify as swiftly as we’re able to
For deliveries that we make ourselves we invite you to inspect the unwrapped goods as they are delivered

We will always rectify any reasonable complaint

Is there a warranty?

Yes – our goods are guaranteed free from defects except for the variations that occur naturally in marble and stone
All products are inspected in our factories and then once again in UK prior to shipping

Furthermore you have the right to change your mind at any time for any reason (see details in the ordering section)

We want to delight our customers with the beauty of our products and the quality of our service

Do you offer an installation service?
No – as we deliver all over the UK we believe our customers’ best interests are served by our recommending qualified and experienced fitters with whom we have forged strong relationships

We will only recommend fitters who we believe will enhance our reputation by delivering an excellent service

We do not receive commissions or any other form of financial reward from fitters

How much does installation cost?
This will vary according to the complexity of the installation and the location. The best fitters carry out a survey before issuing a written quotation

Can I install your fireplaces myself?
We strongly recommend that fireplaces are fitted by experienced qualified professionals working subject to all relevant regulations – in particular CORGI (for gas fires) and HETAS (for solid fuel fires)

Do you offer installation advice?
Yes – we are glad to pass on simple tips we’ve received from our recommended fitters

Are your fireplaces made from natural materials?
Yes – our fireplaces are carved from solid blocks of marble, limestone or sandstone. We never use reconstituted materials

These natural materials are lent character by the variations in colour, veining and grain

We use a wide variety of materials but our mainstays are Portugese limestone and carrara white marble quarried in Hebei province near Beijing. Both are particularly suitable for the fine carving required in creating our fireplaces

Are your fireplaces hand carved?
Yes – each marble or stone fireplace is individually carved and polished by skilled craftsmen. Because of this no two fireplaces will be 100% the same. Some parts of the structure of the fireplace require accurate straight lines or right angles – this is achieved with precision tools

Are your fireplaces suitable for use with real fires?
Yes – both marble and limestone have been used to create fireplaces for hundreds of years

If you wish to keep the fireplace particularly clean it is worth sealing the stone with a specialist sealer (this will also help preserve against the damage from other stains)

The hearth on which the fireplace stands must have expansion joints if it is to be used with a solid fuel fire (see hearths)